大咖谈:员工体验怎么做?-倾听员工的声音是你的第一步

2021年05月17日 137555次浏览


经营企业可能是一件复杂的事情:你必须建立客户需要的产品和服务,你必须创新以参与竞争并保持相关性,你还必须管理销售、营销、运营和分销。这就是为什么有这么多商业书籍和杂志的原因:每年有超过200万本书试图教你 "第一件事",使你成为更好的领导者。

好吧,冒着听起来很简单的风险,我想提出,最重要的原则之一是倾听你的员工。其原因很简单。

员工是你拥有的最 "既得利益者"。与客户(可以更换供应商)或投资者(可以出售他们的股票)不同,员工用他们的生命来投票为你工作。他们把自己的家庭收入、时间和个人精力投入到你的公司。因此,当他们有问题或好的想法时,你真的要倾听。

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Josh Bersin
World-Known Industry Analyst
Josh Bersin is a world-known industry analyst and founder of Bersin by Deloitte, leading provider of research-based membership programs in human resources (HR), talent and learning. “I am a global research analyst, public speaker, and writer on the topics of corporate human resources, talent management, recruiting, leadership, technology, and the intersection between work and life. I also advise a variety of HR and learning companies to help them align their products and services toward the needs of corporate buyers. I live in the San Francisco area, close enough to Silicon Valley to keep up with new technology and its impact on the business of talent.