员工体验:这比你想象的更棘手(也更重要)

2019年03月27日 137497次浏览
文/JOSHBERSIN

为什么员工体验这个话题变得如此重要?

首先,“员工体验”这个词已经成为人力资源领域的一个巨大漩涡。我们多年来投资的所有项目(员工敬业度、多样性和包容性、领导力发展、绩效管理)都是员工体验的一部分。所以从某种意义上说,员工体验不是一个“程序”,而是一个“主题”(或者是一种心态)。



围绕这个主题,我们有数百种新技术工具来帮助诊断和改善员工体验。现在,每个调查工具、门户网站工具、移动应用程序和流程管理工具的网站上都贴有“员工体验”标签,告诉我们“这也会让你的员工体验更好。”

事实证明,我们现在所处的阶段是,大多数公司拥有太多的技术,而没有足够
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Josh Bersin
World-Known Industry Analyst
Josh Bersin is a world-known industry analyst and founder of Bersin by Deloitte, leading provider of research-based membership programs in human resources (HR), talent and learning. “I am a global research analyst, public speaker, and writer on the topics of corporate human resources, talent management, recruiting, leadership, technology, and the intersection between work and life. I also advise a variety of HR and learning companies to help them align their products and services toward the needs of corporate buyers. I live in the San Francisco area, close enough to Silicon Valley to keep up with new technology and its impact on the business of talent.