员工体验EX4.0:从信号到行动的闭环

2020年11月16日 137246次浏览
员工体验(EX)市场正在发生一些惊人的事情:它的发展速度比以往任何时候都快。今年,受流感疫情、在家工作以及数十个新的福利、多样性、家庭支持和传播计划的推动,公司在提供有意义、有成效的员工体验方面做得更好了。这意味着环境已经发生了变化。

当EX的第一个概念诞生的时候,我们就谈到了构建员工旅程,用设计思维去研究和感同身受员工,并找出员工在工作中持续生活中的 "重要时刻"。

到现在,EX涵盖了一切。

想一想如今员工面临的问题有多少?上班是否安全?如果安全,应该使用什么交通工具?我如何安排办公桌或工作空间?如果我还在家里工作,我是否有空间、工具和带宽来好好工作?如果我每天被各种坏消息
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Josh Bersin
World-Known Industry Analyst
Josh Bersin is a world-known industry analyst and founder of Bersin by Deloitte, leading provider of research-based membership programs in human resources (HR), talent and learning. “I am a global research analyst, public speaker, and writer on the topics of corporate human resources, talent management, recruiting, leadership, technology, and the intersection between work and life. I also advise a variety of HR and learning companies to help them align their products and services toward the needs of corporate buyers. I live in the San Francisco area, close enough to Silicon Valley to keep up with new technology and its impact on the business of talent.